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Accounts by risk15 of 87
15 accounts shown
Cut from 24 seats to 14 on Sep 2. The last two invoices were paid 11 and 14 days late, and a 15 percent discount was applied on Aug 28.
- Seats −10 (−42%)
- Active users 22 → 11 (−50%)
- Falling since their Aug 26 ticket
- Invoices paid late
- Discount applied
Renews in 10 daysScale planSince Mar 2024
Next step for Northwind Labs
Ask what changed on their team.
Weekly active users · PostHog for Northwind Labs
22Aug 1721Aug 24Ticket18Aug 3115Sep 712Sep 1411Sep 21Billing history for Northwind Labs
- Sep 2, 2026Seats reduced24 seats down to 14. The monthly total falls from $2,400 to $1,400 at the Oct 1 renewal.
- Aug 28, 2026Discount applied15 percent off for six months, added to the existing subscription.
- Aug 12, 2026Invoice paid lateAugust invoice of $2,400 paid 14 days after it was due.
- Jul 14, 2026Invoice paid lateJuly invoice of $2,400 paid 11 days after it was due.
- Jun 10, 2026Invoice paid on timeJune invoice of $2,400 paid the day it was issued, as the 26 before it were.
- Jan 6, 2026Seats increased18 seats up to 24 at the January renewal.
- Mar 4, 2024Subscription startedScale plan, 18 seats, billed monthly.
Signals
- Seats reduced
- Invoices paid later and later
- Discount applied
Cancellation scheduled for Oct 1. The reason given was a move to an internal tool.
- Up from Medium this week
- Seats −9 (−23%)
- Active users 34 → 8 (−76%)
- No support contact
- Cancellation scheduled
Cancels in 10 daysScale planSince Nov 2023
Next step for Kestrel Analytics
Reply to their cancellation reason: moved to an internal tool.
Weekly active users · PostHog for Kestrel Analytics
34Aug 1733Aug 2430Aug 3124Sep 715Sep 148Sep 21Billing history for Kestrel Analytics
- Sep 15, 2026Cancellation scheduledSet to cancel at the end of the current period on Oct 1. Reason selected: switched to another tool. Comment left: we built something close enough in house.
- Sep 1, 2026Invoice paidSeptember invoice of $1,850 paid on time. It is the final invoice unless the cancellation is reversed.
- Aug 25, 2026Seats reduced40 seats down to 31, three weeks before the cancellation was scheduled.
- Feb 2, 2026Plan upgradedGrowth to Scale, monthly total up from $1,180 to $2,390.
- Nov 9, 2023Subscription startedGrowth plan, 12 seats, billed monthly.
Signals
- Cancellation scheduled
- Cancellation reason given
- Seats reduced
Payment failed twice in September. The subscription has been past due since Sep 9.
- Up from Medium this week
- Seats +3 (+25%)
- Active users 11 → 15 (+36%)
- Payment failed
Renews in 13 daysGrowth planSince Feb 2025
Next step for Meridian Freight
Ask them to update the card on file.
Weekly active users · PostHog for Meridian Freight
11Aug 1712Aug 2413Aug 3114Sep 714Sep 1415Sep 21Billing history for Meridian Freight
- Sep 16, 2026Payment failedSecond attempt on the September invoice declined. Reason returned by the bank: insufficient funds.
- Sep 9, 2026Subscription past dueThe September invoice of $1,240 is unpaid. Two more retries are scheduled before the subscription is marked unpaid.
- Sep 4, 2026Payment failedFirst attempt on the September invoice declined.
- Aug 4, 2026Invoice paidAugust invoice of $1,240 paid the day it was issued.
- Jul 8, 2026Seats increased12 seats up to 15.
- Feb 17, 2025Subscription startedGrowth plan, billed monthly.
Signals
- Failed payment
- Subscription past due
Downgraded from Scale to Growth on Aug 19 and dropped the compliance add-on the same day. The card on file expires Oct 31 with no replacement added.
- Seats unchanged at 8
- Active users 8 → 6 (−25%)
- Plan downgraded
- Card missing or expiring
Renews in 10 daysGrowth planSince Jul 2024
Next step for Arbor Health
Ask why they moved to a smaller plan.
Weekly active users · PostHog for Arbor Health
8Aug 178Aug 247Aug 31Ticket7Sep 76Sep 146Sep 21Billing history for Arbor Health
- Sep 1, 2026Invoice paidFirst invoice on the Growth plan, $960, paid on time.
- Aug 19, 2026Plan downgradedScale to Growth. The monthly total falls from $1,680 to $960.
- Aug 19, 2026Add-on droppedCompliance Reporting removed from the subscription, worth $240 per month.
- Jul 30, 2026Card expiringThe Visa ending 4417 expires on Oct 31. No replacement payment method has been added since.
- Jul 8, 2024Subscription startedScale plan with the Compliance Reporting add-on, billed monthly.
Signals
- Plan downgraded
- Add-on dropped
- Card expiring with no replacement
Dropped the advanced support add-on on Sep 4 and cut from 18 seats to 11 the same day.
- Seats −7 (−39%)
- Active users 16 → 9 (−44%)
- Falling before their Sep 9 ticket
Renews in 6 daysScale planSince Sep 2023
Next step for Tidepool Systems
Ask what changed on their team.
Weekly active users · PostHog for Tidepool Systems
16Aug 1714Aug 2413Aug 3112Sep 7Ticket10Sep 149Sep 21Billing history for Tidepool Systems
- Sep 4, 2026Seats reduced18 seats down to 11, applied immediately with a prorated credit of $294.
- Sep 4, 2026Add-on droppedAdvanced Support removed from the subscription, worth $180 per month.
- Apr 22, 2026Seats increased14 seats up to 18.
- Sep 27, 2025Invoice paidAnnual renewal invoice paid on time.
- Sep 27, 2023Subscription startedScale plan, 9 seats, billed annually.
Signals
- Add-on dropped
- Seats reduced
Invoices paid 3, then 8, then 12 days late across the last three months. Everything before June was paid the day it was issued.
- New this week
- Seats unchanged at 30
- Active users steady at 27
- Invoices paid late
Renews in 10 daysScale planSince Jan 2024
Next step for Halcyon Retail Group
Ask whether their billing contact has changed.
Weekly active users · PostHog for Halcyon Retail Group
28Aug 1729Aug 2427Aug 3128Sep 728Sep 1427Sep 21Billing history for Halcyon Retail Group
- Sep 15, 2026Invoice paid lateSeptember invoice of $2,150 paid 12 days after it was due.
- Aug 9, 2026Invoice paid lateAugust invoice of $2,150 paid 8 days after it was due.
- Jul 4, 2026Invoice paid lateJuly invoice of $2,150 paid 3 days after it was due.
- Jun 1, 2026Invoice paidJune invoice paid the day it was issued, as every invoice before it had been.
- Jan 15, 2024Subscription startedScale plan, billed monthly.
Signals
- Invoices paid later and later
Billable usage has fallen every month since June. 12,400 events in June, 9,100 in July, 6,800 in August, which is 45 percent lower.
- Billed usage −45%
- Active users 19 → 10 (−47%)
- Falling since their Aug 20 ticket
Renews in 10 daysMetered planSince May 2025
Next step for Bellhouse Logistics
Check the issue from their Aug 20 ticket was actually fixed.
Weekly active users · PostHog for Bellhouse Logistics
19Aug 17Ticket19Aug 2417Aug 3114Sep 711Sep 1410Sep 21Billing history for Bellhouse Logistics
- Sep 1, 2026Invoice issuedAugust usage billed at $1,020, against $1,860 for June.
- Sep 1, 2026Usage down again6,800 billable events in August, against 9,100 in July and 12,400 in June.
- Aug 1, 2026Usage down9,100 billable events in July, 27 percent below June.
- Jul 1, 2026Usage steady12,400 billable events in June, in line with the three months before it.
- May 6, 2025Subscription startedMetered plan billed on events, no seat commitment.
Signals
- Usage declining month over month
Pays on time and has never contacted support, but weekly active users fell from 6 to 1 over five weeks.
- Up from Low this week
- Seats unchanged at 6
- Active users 6 → 1 (−83%)
- No support contact
Renews in 10 daysGrowth planSince Jul 2025
Next step for Saltmarsh Studios
Ask who on their team stopped logging in.
Weekly active users · PostHog for Saltmarsh Studios
6Aug 176Aug 245Aug 313Sep 72Sep 141Sep 21Billing history for Saltmarsh Studios
- Sep 1, 2026Invoice paidSeptember invoice of $840 paid on time, the fourteenth in a row.
- Jan 5, 2026Seats unchangedStill 6 seats at the January renewal, the same as at signup.
- Jul 18, 2025Trial convertedThe trial ended with a card attached and the first invoice paid.
- Jul 4, 2025Trial started14 day trial on the Growth plan, 6 seats.
Signals
- Long tenure with no expansion
The payment method was removed on Sep 6 and nothing has replaced it. The next invoice is due Oct 1.
- Seats unchanged at 5
- Active users steady at 5
- Card missing or expiring
Renews in 10 daysGrowth planSince Oct 2024
Next step for Cobalt Ridge Software
Ask them to add a card before the next invoice.
Weekly active users · PostHog for Cobalt Ridge Software
5Aug 175Aug 244Aug 315Sep 75Sep 145Sep 21Billing history for Cobalt Ridge Software
- Sep 6, 2026Payment method removedThe Mastercard ending 2290 was deleted. There is no card on file.
- Sep 1, 2026Invoice paidSeptember invoice of $640 paid on time, five days before the card was removed.
- Mar 2, 2026Plan upgradedStarter to Growth, monthly total up from $290 to $640.
- Oct 21, 2024Subscription startedStarter plan, billed monthly.
Signals
- Payment method removed
Converted from trial on Jun 3, then downgraded from Growth to Starter on Jul 14, five weeks later.
- Seats unchanged at 4
- Active users 4 → 3 (−25%)
- Trial converted then downgraded
- Plan downgraded
Renews in 12 daysStarter planSince Jun 2026
Next step for Quarry Lane Media
Ask what they expected from the plan they trialled.
Weekly active users · PostHog for Quarry Lane Media
4Aug 174Aug 243Aug 313Sep 73Sep 143Sep 21Billing history for Quarry Lane Media
- Sep 3, 2026Invoice paidSeptember invoice of $520 paid on time.
- Jul 14, 2026Plan downgradedGrowth to Starter, five weeks after the trial converted. The monthly total falls from $940 to $520.
- Jun 3, 2026Trial convertedThe trial ended with a card attached. First invoice of $940 paid the same day.
- May 20, 2026Trial started14 day trial on the Growth plan.
Signals
- Trial converted then downgraded
Subscription paused on Aug 30 with a note to resume on Nov 1. Nothing has been billed since.
- Seats unchanged at 6
- Active users 6 → 0 (−100%)
- No support contact
- Subscription paused
Renews in 41 daysGrowth planSince Aug 2023
Next step for Fenwick Data Co
Confirm the resume date with them.
Weekly active users · PostHog for Fenwick Data Co
6Aug 176Aug 245Aug 312Sep 70Sep 140Sep 21Billing history for Fenwick Data Co
- Aug 30, 2026Subscription pausedBilling paused at the customer request, with a note to resume on Nov 1. No invoices are issued while it is paused.
- Aug 2, 2026Invoice paidAugust invoice of $410 paid on time.
- Feb 12, 2026Seats reduced9 seats down to 6 at the February renewal.
- Aug 8, 2023Subscription startedGrowth plan, 9 seats, billed monthly.
Signals
- Subscription paused
- Seats reduced
Disputed the Aug 1 invoice, then took a 20 percent coupon on Sep 8 to stay.
- Seats unchanged at 3
- Active users steady at 3
- Payment disputed
- Discount applied
Renews in 10 daysGrowth planSince Apr 2025
Next step for Ashgrove Partners
Ask what the dispute was about.
Weekly active users · PostHog for Ashgrove Partners
3Aug 173Aug 243Aug 312Sep 73Sep 143Sep 21Billing history for Ashgrove Partners
- Sep 8, 2026Coupon applied20 percent off for 12 months applied to the existing subscription. The monthly total falls from $369 to $295.
- Aug 21, 2026Dispute resolvedThe dispute was withdrawn and the invoice settled. The $15 dispute fee stands.
- Aug 6, 2026Dispute filedThe August invoice of $369 was disputed as a product not received.
- Apr 3, 2025Subscription startedGrowth plan, billed monthly.
Signals
- Dispute filed
- Discount applied
One invoice paid 4 days late in August. Every other invoice across 22 months was paid the day it was issued.
- Seats +2 (+18%)
- Active users 10 → 13 (+30%)
- Invoices paid late
Renews in 10 daysScale planSince Nov 2024
Next step for Vantage Orchard
Ask whether their billing contact has changed.
Weekly active users · PostHog for Vantage Orchard
10Aug 1711Aug 2412Aug 3112Sep 713Sep 1413Sep 21Billing history for Vantage Orchard
- Sep 1, 2026Invoice paidSeptember invoice of $1,100 paid the day it was issued.
- Aug 18, 2026Seats increased11 seats up to 13.
- Aug 5, 2026Invoice paid lateAugust invoice paid 4 days after it was due, the only late payment on this account.
- May 19, 2026Seats increased8 seats up to 11.
- Nov 4, 2024Subscription startedScale plan, 8 seats, billed monthly.
Signals
- Invoice paid late
The card on file was due to expire on Jul 31 and a replacement was added three days before it lapsed.
- Seats +1 (+33%)
- Active users 3 → 4 (+33%)
Renews in 80 daysStarter planSince Feb 2025
Next step for Pelham and Roe
No action needed.
Weekly active users · PostHog for Pelham and Roe
3Aug 173Aug 244Aug 314Sep 74Sep 144Sep 21Billing history for Pelham and Roe
- Aug 14, 2026Seats increased3 seats up to 4. The prorated charge was paid on time.
- Jul 28, 2026Payment method addedA Visa ending 8802 replaced the expiring card three days before it lapsed.
- Jul 2, 2026Card expiringThe card on file was due to expire on Jul 31.
- Dec 10, 2025Switched to annual billingAnnual invoice of $2,790 for 3 seats, paid on time.
- Feb 10, 2025Subscription startedStarter plan, billed monthly.
Signals
- Card replaced before expiry
Steady at 2 seats for 30 months with every invoice paid on time. No changes in either direction.
- Seats unchanged at 2
- Active users steady at 2
Renews in 171 daysStarter planSince Mar 2024
Next step for Larkfield Instruments
No action needed.
Weekly active users · PostHog for Larkfield Instruments
2Aug 172Aug 242Aug 312Sep 72Sep 142Sep 21Billing history for Larkfield Instruments
- Mar 11, 2026Invoice paidAnnual invoice of $1,800 paid the day it was issued, as the two before it were.
- Feb 14, 2026Payment method updatedThe card on file was replaced well before it expired.
- Mar 11, 2024Subscription startedStarter plan, 2 seats, billed annually.
Signals
- Long tenure with no expansion
Outcomes of past flags
Flagged Jun 23 to Sep 21, 2026
| Risk | Flagged | Renewed | Cancelled | Not yet due |
|---|---|---|---|---|
| High | 41 | 1844% | 2049% | 37% |
| Medium | 63 | 4571% | 1321% | 58% |
| Low | 54 | 4787% | 47% | 36% |
| All | 158 | 11070% | 3723% | 117% |
Backtest
Oct 2025 to Sep 2026226 cancellations
Cancellations flagged in advance
- 30 days before
- 64%
- 145 of 226
- 60 days before
- 47%
- 106 of 226
- 90 days before
- 29%
- 66 of 226
| Risk | Rate | Flags |
|---|---|---|
| High | 41% | 108 of 263 |
| Medium | 68% | 212 of 312 |
| Low | 88% | 158 of 180 |
| All | 63% | 478 of 755 |
Every company, amount and date on this page is invented for the demo.