FervidFervid AI

Overview

837 Feedback·40 Themes·Last analyzed 2 hours ago·68% positive
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Total Feedback
837+12%
vs last 30 days
Source Origins
37%Intercom
26%Zendesk
18%App Store
12%HubSpot
7%G2 Reviews
MRR at Risk
$150,000
Combined MRR of accounts tied to open themes. Click any theme to see which.

Where feedback lands

Theme mentions across your product

Product areas

Showing top 7 of 7

  • Performance & Reliability
    272
  • Integrations
    265
  • Dashboard & Reporting
    259
  • Mobile App
    203
  • Account & Access
    187
  • Onboarding & Setup
    145
  • Billing & Plans
    113

Features

Showing top 8 of 23

  • Load Speed
    221
  • Data Export
    138
  • Alerting Channels
    98
  • Saved Views
    95
  • CRM Sync
    87
  • Setup Wizard
    87
  • Authentication
    81
  • Permissions
    76

Specifics

Showing top 8 of 40

  • Dashboard load time
    142
  • Slack alerts
    98
  • PDF export
    87
  • Search latency
    79
  • Local caching
    73
  • Step guidance
    61
  • Duplicate records
    54
  • Scheduled exports
    51

What customers are telling you

Every theme sits in exactly one of these four. Click any row for the detail.

Complaints

Showing top 5 of 15

Slow dashboard load times for enterprise accounts
142
Report export failing for large datasets
87
Search results take too long to return
79
Confusing onboarding flow for new users
61
Duplicate contacts created after every HubSpot sync
54

Requests

Showing top 5 of 12

Need native Slack integration for alerts
98
Mobile app needs offline support
73
Scheduled report delivery by email
51
SSO/SAML required for enterprise compliance
45
Custom dashboard layouts per team
42

Questions

Showing top 5 of 6

How do I share a dashboard with a client?
24
Where do I find my API key?
21
How do I change the billing owner on my account?
18
Which permissions does each role actually grant?
16
How do I connect a second workspace during setup?
13

Praise

Showing top 5 of 7

Love the new reporting dashboard
26
Zendesk integration was set up in minutes
22
Mobile app is fast and easy to navigate
19
Guided setup made the first week painless
17
Team invites and access requests just work
14

What to build next

Ranked by priority score, not mention count. Weighs revenue at risk, reach, and urgency.

Slow dashboard load times for enterprise accounts

9.4 CRITICALComplaint$29.7k MRR

Report export failing for large datasets

8.1 HIGHComplaint$25.4k MRR

Mobile app needs offline support

8.1 HIGHImprovement$18.6k MRR

Confusing onboarding flow for new users

7.6 MEDIUMComplaint