Fervid AI

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Overview

837 Feedback·7 Themes·Last analyzed 2 hours ago

Total Feedback

837+12%

vs last 30 days

Source Origins

37%Intercom

26%Zendesk

18%App Store

12%HubSpot

7%G2 Reviews

MRR at Risk

$26,400

Aggregated from high-priority product gaps

68% positive21% negative11% neutral

Most Talked About

ThemeAt RiskTrendMentions

Slow dashboard load times for enterprise accounts$18k at risk

142

Need native Slack integration for alerts$12k at risk

Report export failing for large datasets—

Mobile app needs offline support$8k at risk

Confusing onboarding flow for new users—

SSO/SAML required for enterprise compliance$21k at risk

Role-based access control (RBAC)$6k at risk

What to build next

Slow dashboard load times for enterprise accounts

9.4 CRITICALReported by 38 enterprise accounts$18.2k MRR

$18.2k

MRR Impact

Report export failing for large datasets

8.1 HIGHAffects 27 customers, blocking workflows

Mobile app needs offline support

8.1 HIGHExpansion request from 22 customers$8.1k MRR

$8.1k

MRR Impact

Confusing onboarding flow for new users

7.6 MEDIUMImpacts activation rate for new signups

Voices from your customers

Broken down by feedback intent

Pain points

2 themes

Slow dashboard load times for enterprise accounts

142

Report export failing for large datasets

Feature requests

4 themes

Need native Slack integration for alerts

Mobile app needs offline support

SSO/SAML required for enterprise compliance

Role-based access control (RBAC)

UX issues

1 themes

Confusing onboarding flow for new users

Customer wins

2 themes

Love the new reporting dashboard24

Great customer support experience18

All Themes

7 total

Slow dashboard load times for enterprise accounts

Performance

142 mentions

38 customers

$18k MRR

In Progress

Need native Slack integration for alerts

Integration

98 mentions

31 customers

$12k MRR

Planned

Report export failing for large datasets

Bug

87 mentions

27 customers

New

Mobile app needs offline support

Feature Request

73 mentions

22 customers

$8k MRR

New

Confusing onboarding flow for new users

UX Issue

61 mentions

19 customers

Under Review

SSO/SAML required for enterprise compliance

Feature Request

45 mentions

12 customers

$21k MRR

New

Role-based access control (RBAC)

Feature Request

38 mentions

14 customers

$6k MRR

New

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