Customer Feedback That Engineering Actually Acts On

Fervid synthesizes every ticket and support chat into themes ranked by MRR at risk. No manual tagging. Save 20 hours a week.

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Works with
IntercomHubSpotSlackZendeskand more

Your feedback, finally organized

What used to take a full day now takes 30 minutes

Total Feedback

2,164

86 themes identified

Source Origins

Intercom60%
Zendesk25%
HubSpot15%

MRR at Risk

$47k

from bug-reporting customers

Overall Sentiment

62% positive 18% neutral 20% negative

Most Talked About

Top 5 of 86
Slow dashboard load times142
Need Slack integration98
Report export failing87
Mobile app improvements73
Confusing onboarding flow61

What to Build Next

Prioritized by revenue impact

CRITICALFix dashboard performance$18k
HIGHAdd Slack integration$12k
MEDIUMRedesign onboarding$8k
MEDIUMMobile push notifications$5k

Real dashboard. Real insights. No demo account required to get started.

Set up in 5 minutes. First insights before standup.

No tagging. No spreadsheets. No 2-week report cycles.

Connect in one click

OAuth into Intercom, Zendesk, HubSpot, or Slack. Conversations sync automatically.

AI does the analysis

Every message classified by topic, sentiment, urgency, and revenue impact. No manual tagging.

Act on what matters

Weekly digests and spike alerts with root cause analysis, not just theme clusters.

Save 20+ hours a week on feedback analysis

Everything CX teams need to go from raw tickets to actionable priorities

Weekly digest

Top themes and churn signals delivered before sprint planning. No report building required.

Spike alerts

Topic jumps 3x in 24h? You know immediately, not 2 weeks later.

Evidence briefs

Stakeholder-ready summaries with customer quotes and revenue data. No more copy-pasting from spreadsheets.

Revenue-weighted priorities

See what your highest-MRR customers care about, not just vote counts.

AI you can trust

Every insight grounded in real customer quotes. Root cause analysis that cites evidence, never hallucinates.

Always in sync

New conversations analyzed automatically. No manual tagging, ever.

Pricing

Upgrade to get the capacity that exactly matches your team's needs.

MonthlyAnnualSave ~20%

Billed annually

Starter

$4,788/yr

For growing teams

  • 250 items/month
  • 3 projects
  • 2 integrations
  • AI themes & sentiment
  • Priority scoring
  • Weekly digests
  • Data export
Start 14-day trial
Most popular

Growth

$8,388/yr

Full intelligence suite

  • 1,000 items/month
  • 10 projects
  • 5 integrations
  • Weekly digests & spike alerts
  • Natural language queries
  • MCP / Claude Code integration
  • Jira integration
Start 14-day trial

Scale

$13,188/yr

High-volume teams

  • Unlimited items/month
  • Unlimited projects
  • Unlimited integrations
  • Everything in Growth
  • Priority support
Start 14-day trial

FAQ

Get 20 hours back every week

Set up in 5 minutes. First insight before your next standup.

Get started